Help & Support
Looking for information about an order, shipping, returns or getting in touch? Choose a topic below and you’ll be pointed to the right place.
How can I help?
Shipping & Delivery
Shipping rates, delivery estimates, rural delivery, local pickup, tracking and combining orders.
View shipping informationReturns & Refunds
Find out what can be returned, timeframes, damaged items and how refunds are handled.
View returns policyContact Creative Junket
Send a message by email, phone, Facebook, live chat or the contact form.
Visit the contact pageGift Cards
Give someone the fun of choosing their own crafty goodies with a Creative Junket gift card.
View gift cardsPrivacy
Learn how personal information is collected, used and protected when you shop with us.
View privacy policyTerms & Conditions
The important details about using the Creative Junket website and placing an order.
View terms of serviceQuick order questions
A few answers that don’t need a whole policy page of their own.
How do I know if my order went through?
You’ll receive an automatic order confirmation email shortly after checkout. If it doesn’t arrive, check your spam or junk folder first. You can also visit the Contact page and I’ll happily check your order for you.
Can I change or cancel my order?
Please get in touch as soon as possible. If your order hasn’t already been packed or dispatched, I’ll do my best to make the change. Once it is on its way, changes or cancellation may no longer be possible.
I forgot to add something. Can my orders be combined?
Usually, yes. Use the code COMBINE at checkout on your second order, provided the first order has not already been dispatched. Full details are available in the Shipping & Delivery information.
Where can I find my tracking information?
A tracking link is emailed once your parcel has been packed and dispatched. Check your spam or junk folder if you can’t see it. More delivery information is available in the Shipping Policy.
What if something is missing, damaged or incorrect?
Please contact me as soon as possible with your order number and, for damaged items, a clear photo if you can. I’ll work with you to put it right. The full details are in the Returns & Refunds Policy.
Do you include a packing slip or tax invoice?
A packing slip is usually included with your parcel. Your order confirmation also provides a digital record of your purchase. If you need anything further, please use the Contact page.
Still need a hand?
Can’t find the answer you need? Head to the Contact page and send me a message. I’ll get back to you as soon as I can.