Refund policy

We hope you love everything you order from Creative Junket. If something isn't quite right, we'll always do our best to make it right.

🛍️ Change of Mind

Please choose carefully, as we don't offer refunds or exchanges for change of mind. Many of our products are limited edition or seasonal, so replacements may not be available.

If you've made a mistake when placing your order, please contact us as soon as possible. If your order hasn't been packed or dispatched, we may be able to help.

📦 Return Eligibility

Eligible items may be returned within 30 days of purchase, provided they:

are unused and in their original condition
are returned in their original packaging where possible
are accompanied by your order number or proof of purchase.

Before sending anything back, please contact us so we can provide return instructions.

🚚 Return Shipping

Unless the item is faulty or we've made an error with your order, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as we can't accept responsibility for parcels lost in transit.

We do not charge a restocking fee.

🚫 Items That Can't Be Returned

Sale and clearance items
Opened paints, inks and adhesive products
Digital products or downloads
Gift cards

💔 Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us within 7 days of delivery.

Please include:

your order number
a description of the problem
clear photos showing the damage or fault.

We'll assess the issue and arrange a replacement, refund or store credit where appropriate.

💳 Refunds

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

Approved refunds are processed back to your original payment method within approximately 10 business days. Please note that your bank or credit card provider may take additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved, please get in touch.

🔄 Exchanges

We don't offer direct exchanges.

If you'd like a different item, the quickest option is to return the original item (if eligible) and place a new order once your return has been approved.